Customer Service Specialist
Craft Sportswear USA Craft Sportswear USA Manchester, MA Manchester, MA Full-time Full-time $41,600 - $52,000 a year $41,600 - $52,000 a year 18 hours ago 18 hours ago 18 hours ago JOB Overview:
As a Customer Service Specialist at Craft Sportswear, you'll be a crucial part of our team, ensuring outstanding service for both our wholesale partners and direct-to-consumer customers.
We're looking for someone with strong communication skills, a knack for problem-solving, and the ability to navigate the unique needs of our diverse customer base.
This role is all about building positive relationships, resolving inquiries, and contributing to the overall success of Craft Sportswear in the US.
In this role, you'll operate from our home office in the picturesque town of Manchester-by-the-Sea, Massachusetts, immersing yourself in a dynamic work environment where your skills and dedication will contribute to the continued success of Craft Sportswear.
Join us in delivering exceptional customer experiences and being an integral part of our growing team.
As part of our commitment to our team members, we provide a comprehensive benefits package, including employer-sponsored medical, dental, and vision benefits.
Additionally, you can enjoy exclusive employee discounts on Craft Sportswear products.
RESPONSIBILITIES INCLUDE:
Serve as a point of contact for wholesale and direct-to-consumer customers, addressing inquiries, processing orders, and ensuring timely and accurate order fulfillment.
Assist customers with product inquiries, order placement, and post-purchase support through various channels, including phone, email, and live chat.
Investigate and resolve customer issues, including product defects, shipping discrepancies, and returns, ensuring a positive resolution for all parties involved.
Escalate complex issues to appropriate teams and follow up to ensure timely resolution.
Communicate effectively with internal teams, including sales, marketing, and operations, to provide updates on customer feedback and address any issues affecting customer satisfaction.
Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
Craft clear and professional written responses to customer inquiries.
Qualifications:
Bachelor's degree in business, marketing, or a related field.
Proven experience (5 years+) in customer service roles, with a focus on both wholesale and direct-to-consumer channels, preferably in the sports or apparel industry.
Strong communication and interpersonal skills, with the ability to adapt communication style for B2B and B2C interactions.
Detail-oriented with excellent problem-solving abilities.
Experience working in an ERP system as well as NuOrder, Shopify and and an advanced skill set in Microsoft Office systems.
Job Type:
Full-time Pay:
$41,600.
00 - $52,000.
00 per year
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Work from home Experience level:
5 years Physical setting:
Office Schedule:
Monday to Friday Supplemental pay types:
Overtime pay Work Location:
Hybrid remote in Manchester, MA 01944.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Customer Service Specialist at Craft Sportswear, you'll be a crucial part of our team, ensuring outstanding service for both our wholesale partners and direct-to-consumer customers.
We're looking for someone with strong communication skills, a knack for problem-solving, and the ability to navigate the unique needs of our diverse customer base.
This role is all about building positive relationships, resolving inquiries, and contributing to the overall success of Craft Sportswear in the US.
In this role, you'll operate from our home office in the picturesque town of Manchester-by-the-Sea, Massachusetts, immersing yourself in a dynamic work environment where your skills and dedication will contribute to the continued success of Craft Sportswear.
Join us in delivering exceptional customer experiences and being an integral part of our growing team.
As part of our commitment to our team members, we provide a comprehensive benefits package, including employer-sponsored medical, dental, and vision benefits.
Additionally, you can enjoy exclusive employee discounts on Craft Sportswear products.
RESPONSIBILITIES INCLUDE:
Serve as a point of contact for wholesale and direct-to-consumer customers, addressing inquiries, processing orders, and ensuring timely and accurate order fulfillment.
Assist customers with product inquiries, order placement, and post-purchase support through various channels, including phone, email, and live chat.
Investigate and resolve customer issues, including product defects, shipping discrepancies, and returns, ensuring a positive resolution for all parties involved.
Escalate complex issues to appropriate teams and follow up to ensure timely resolution.
Communicate effectively with internal teams, including sales, marketing, and operations, to provide updates on customer feedback and address any issues affecting customer satisfaction.
Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
Craft clear and professional written responses to customer inquiries.
Qualifications:
Bachelor's degree in business, marketing, or a related field.
Proven experience (5 years+) in customer service roles, with a focus on both wholesale and direct-to-consumer channels, preferably in the sports or apparel industry.
Strong communication and interpersonal skills, with the ability to adapt communication style for B2B and B2C interactions.
Detail-oriented with excellent problem-solving abilities.
Experience working in an ERP system as well as NuOrder, Shopify and and an advanced skill set in Microsoft Office systems.
Job Type:
Full-time Pay:
$41,600.
00 - $52,000.
00 per year
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Work from home Experience level:
5 years Physical setting:
Office Schedule:
Monday to Friday Supplemental pay types:
Overtime pay Work Location:
Hybrid remote in Manchester, MA 01944.
Estimated Salary: $20 to $28 per hour based on qualifications.
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